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Commonly asked questions     Frequent Questions



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In depth solutions to common problems     Knowledge Library

Frequently Asked Questions


FAQ Search engines

Can I make a website that will get to the top of the search engines ?

Yes. Clients that follow our advice when making a website do very well, often making top 3 positions for their chosen key search terms. Be diligent, follow the rules and read our guides (and if your keywords are not overly competitive) you should do well. However, when making a website there are no guarantees. For example, if you make a website for a little supermarket selling organic groceries in Brighton, it is unrealistic to assume you would make it past Tesco's, ASDA etc. for the keyword 'supermarket', but you might beat them if your keyword was "Brighton Organic Supermarket"

Do you submit my site to all the search engines ?
Yes, we submit your site to the three major search engines, Google, Bing and Yahoo. We usually get you listed on all the smaller search engines too.
I want to use Google's Verification and Site Mapping service - is your system compatible ?
Yes, our website maker allows you to verify your site with Google. We will automatically make a website Sitemap of all the pages in a format that is compatible with all the major search engines. We will then track the changes to your website and update Google every 14 days.
Can I change the search engine meta tags (keywords) on each page ?
Yes, if you make your own website with Reason8 you can change the Meta tags (keywords) on each page individually. There is no jargon and we give you lots of tips and explain the things that you should and should-not do.
Can I put advertising on my website ?
Yes, and you get to keep all the revenue you earn from the Advertising.

FAQ E-Commerce and Shopping baskets

Can I sell items or services from my website ?
Yes, if you have a Gold or Platinum package you will be able to sell items or services from you website. Our website maker enables you to easily make an ecommerce website.
Can I make a website that sells downloadable products ?
Yes,you simply upload the file that you want to sell by download (such a s music file or e-book) and then follow our guide on selling downloadable products.
I want to setup an online shop can I do this ?
Yes, the groups and items features is a simple but powerful online shop feature.
Do you provide a shopping cart ?
We provide you with access to one of the Internet's biggest and most powerful shopping basket systems. Mal's E-commerce .It is fully automated and you don't need to set up anything technical. It�s easy to make your own website with a shopping basket with Reason8.
What if I run out of stock of a certain product ?
You can simply switch off the item from inside your control panel. You don't need to worry about restructuring your website. It will simply disappear until your replenish your sock, then you switch it back on again.
Can I give my clients a choice when buying an item ?
Yes, each item can have 2 choices with up to 12 variations in each. For example if you sell shoes you can offer up to 12 sizes and 12 different colours with the same listing.
Can I take payment by credit cards and PayPal ?
Yes, you can choose how you want to take payment. PayPal is the most popular and well respected method and takes seconds to setup. This allows your clients to pay by PayPal or use PayPal's credit / debit card system.
Do you charge me for each item I sell ?
No, you get to keep the revenue for the sales regardless of the quantity.
Is the shopping basket secure ?
Yes. Your basket is set up and operates over a secure server. Those servers are PCI DSS compliant and tested daily by McAfee.

FAQ Content & Design

I have never made a website before and I have no technical skills ?

Don't worry; the vast majority of our customers have never made a website before. In fact, making a website with Reason8 is fun and rather addictive. We will provide you with step by step videos to watch and we are always available on the end of a phone if you need extra help. We promised that our website maker will always be easy to use.

Do I have to make a website with one of your library templates ?
We can make a customised design for you around the features of your business. Just tell us what you want and we will make one for you in few days. We can use static images or animation at a massively subsidised cost.
Can I make my own website template ?
You can�t directly import a template, however our designers can use it as a starting point or recreate it as part of our custom design service.
Can I have moving text or images in my template ?
Yes, simply send us the text and images with your custom design form and we will do the rest.
Is my website built in HTML ?
Yes, the core structure of your website is HTML, the code that all professional sites are built in. Giving you improved search engines results and flexibility when you make a website with Reason8. But to make it our website maker hides you from having to see or use the code unless you want to.
Can I transfer my existing website to Reason8 ?
Yes, however you will have to transfer the content of your current website page-by-page. Our editor makes it easy to copy your content.
I have lots of info in other documents that I want to use on my website.
Our website maker allows you to cut and paste data from other applications directly into your website. If you have a Microsoft Word, or an Excel file you can simply copy the bits you want to appear on your site and our system will preserve the formatting. You can even cut and paste from other websites (you must own the content).
Will you create a contact us page from me automatically ?
Yes, we take the contact details that you enter in STEP1 of your control panel and create a professional looking contact page with a location map based on your postcode.
Is it possible for me to provide passwords to my customers that control access to certain pages ?
Yes. A page has default security level of 0 to start with which means that anyone can view the content. However as you increase the security level you must allocate passwords to your customers so that they can view the page.

FAQ Billing

How do you take payment from me every month ?
We take payment from a debit/ credit card only.
Can I see all my billing history ?
Yes, a full transactional history of all your payments is maintained for you in the Billing section of your control panel.
Will I be able to print off VAT receipts ?
Yes, for each transaction (debit or credit note) you can view a printable VAT receipt.
What if I lose or change the credit card I use to pay you ?
You can easily change the credit card that you use to pay the Reason8. Just go to your billing section of your control panel and update the credit card, securely, yourself.
If I choose a website maker package now, can I upgrade later ?
Yes, we have a sophisticated upgrade centre that allows you to add all kinds of upgrades to your account.
Who owns my content ?
You Do. You own the content that you enter.
Who owns the website design
Reason8 owns the layout and website creative design.
What happens if the website stops working ?
We look after your server 24 hours a day 365 days a year. In the unlikely even of your website going down we receive automatic text messages with 30 seconds and have staff on call to deal with any kind of problem. Since 2003 we have a 99.99% uptime record on allour sites. We have a world class data centre located in Canary Wharf and the same facilities used by the largest international companies and banks.
If I decide to leave you will I able to take my website with me ?
We find that our customers grow to love us and seldom leave us for another provider. However, your website is optimised to run across a database and unless you have a database that has the same structure you will not be able to replicate its operation exactly. However, the content that you enter is your property and prior to leaving us you can download this and use in whatever way you like.
Who owns my domain name ?
You own your domain name.
How do you take payment from me every month ?
We take payment from a debit/ credit card only.
If I choose a package now, can I upgrade later ?
Yes, we have a sophisticated upgrade centre that allows you to add all kinds of upgrades to your account

FAQ - General

How does your service differ from free or cheaper solutions on the internet ?
We provide a service for small businesses who want to make a professional website that gets found on search engines, and adds value to their business. You get a personal service, great results on the search engines as well as a great looking website. Our servers are manned 24 hours a day in Canary Wharf data centres with massive bandwidth capabilities linked to the backbone of the internet. Our servers are carefully monitored and only host genuine business sites. So there is no chance of your website getting penalised for sharing hosting space with dubious companies.
How long will it take to make a website ?
This is difficult to say as it depends upon the amount of textual content and items you plan to include.
How long does it take to set up my website ?
If you purchase your website in office hours then your site will be live the same day.
What is the minimum contract period ?
Our contract period is 12 months. This gives your website time to get traction with the search engines and gain credibility with your customer base.
How long have you been trading ?
Reason8 started trading in 2003 and has grown in profitability every year since.
Will you be there in the long term ?
Yes. Reason8 has grown every year and the directors of the company have ploughed back the profits into technical and market development. Reason8 is one of the world�s leading website maker companies and intends to grow its market share over the coming years.
Who owns my content ?
You Do. You own the content that you enter.
Who owns the website design ?
Reason8 owns the layout and website creative design.
What happens if the website stops working ?
We look after your server 24 hours a day 365 days a year. In the unlikely even of your website going down we receive automatic text messages with 30 seconds and have staff on call to deal with any kind of problem. Since 2003 we have a 99.99% uptime record on all our sites. We have a world class data centre located in Canary Wharf the same facilities used by the largest international companies and banks.
Will my website be fast ?
Yes, when you make your own website with Reason8 it will be fast and online 24 hours a day. We use the latest technology and the fastest hardware.
Do you have any limits on data storage or bandwidth ?
No, you pay one fee regardless of how many clients visit your site. We do not limit your bandwidth or storage space for regular page content.
How safe is all the content that I enter ?
Very safe, your pages are password protected to give your site protection. In addition our data centre has security guards and digital locking systems. We backup your data twice a day and hold the backup in a second data centre 5 miles away in case of disasters.
What kind of support to you provide ?
We provide telephone support on a local call number, which is free with some phone packages. We also provide rapid email response and guarantee to answer your email within 24 hours. We have FREE videos that show you what to do step by step. Our support pages on Reason8.com are updated regularly with the most frequently asked support questions. We have a support forum where you can get advice from dedicated moderators and other enthusiastic users. Or why not check out our blog which is packed full of tips and advice on how to make your own website.
If I decide to leave you will I able to take my website with me ?
Yes, but you will have to cut and paste the content from each page into your new website maker software.
Who owns my domain name ?
You own the domain name.
Can I use my own domain name?
You can, or we can purchase one on your behalf and set it up for you.
Do you provide an email service ?
We provide two email services. Email forwarding which comes with our website packages or you can upgrade to our sophisticated POP3 webmail service.
Will I have to install software on my PC ?
No. Nothing needs to be installed to start making a website.
Can I make my own website from any computer ?
Yes, you can update your website from any computer that is connected to the internet.
Can I use an Apple Mac ?
Yes, you can use an Apple Mac, but you must use the Firefox browser.
If you upgrade your software will I get access to the changes ?
As soon as the upgrades occur you will have instant access to the changes at no additional cost. We upgrade our website maker software frequently. It is important to us that we provide a system that that has the most advanced website editor available.

FAQ - 14 Day Trial

If I make a 14 day trial will the data I enter be visible on the internet ?
Maybe. We have blocked the search engines from listing your trial website. However the content is live on the internet. If somebody knows the address of your trial it is possible to view your pages.
I created a free trial with you some time ago and the content is no longer available - does this mean that I have to create another trial ?
Possibly not, we do archive trial sites and we may be able to un-archive the data for you providing you return within 6 months.
Will you pass my details onto a third party ?
Never, we hate spam as much as you do. As such it is company policy not to sell on pass on any contact details given to us.
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